ConnectWise Connector - Technical Overview

Versions Supported

ConnectWise Manage

Authentication Requirements

We do recommend that the user authenticating to your ConnectWise connector in Bedrock is set up as an 'Admin Role'. 

To connect ConnectWise to your Bedrock Data account, you will need the following information: 

  • Your ConnectWise Site name
  • Your ConnectWise Company name
  • Your Public API Key
  • Your Private API Key

You can how to gather this information  here.

Objects Supported

Each object below may have a certain set of sub-objects. Not all sub-objects are supported by Bedrock Data so it's important to discuss any specific data points related to these objects that are important to your integration needs with our sales team. 

Object Permissions Custom Field Support Dedupe Key
Member Read  No
Contact Read / Update / Create Yes Email
Company Read / Update / Create Yes Name
Opportunity Read / Update / Create Yes Closing Date
Name
Contact and Company Relationship
Activity Read / Create / Update Yes Title
Occurred At
Ticket Read / Create / Update Yes Name
Number

API Version and Limits

Bedrock currently uses version 3.0 in the v4_6_release of the ConnectWise API. Learn more about the different versions at  https://developer.connectwise.com

Important Consideration(s)

These are key limitations of the ConnectWise Connector but may not be the only limitations depending on your integration needs. Make sure to discuss your key integration goals with your Bedrock Data sales representative to ensure we can meet your needs. 

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