Support Overview and Hours

As a company, we want to both provide enterprise level software to the SMB market while also providing enterprise level support. This requires our team to have a number of different channels where our customers can get help. Below is an overview of the different ways you can get help and at what times throughout the day. 

Send us your questions

- Click on the button in the lower right-hand corner of the Help Center and fill out the form.

- Hours of operation: 9 AM EST to 5 PM EST 

Give us a ring

- Hours of operation: 9 AM EST to 5 PM EST

- Support Line: 877-588-2671 extension 3 

Help Documentation

- You are here! Just go back to the homepage (help.bedrockdata.com) and search the sections or use the search function to try finding your answers

- Hours of operation: All Time 

Training Webinars

- Sign up for upcoming webinars hosted by the Customer Success team at  www.bedrockdata.com/customers/sync-sessions

- Hours of operation: Times vary so make sure to check out the upcoming sessions in above link

Customer Blog

-  Subscribe to the customer blog at  www.bedrockdata.com/customers

- We post best practices, new feature announcements, new training sessions, customer stories, etc. 

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