Submit a Question

To submit a question to our support team, simply send us an email at support[AT]bedrockdata[DOT]com. 

Here is the recommended information to provide when filing a support question with our team: 

  1. Overview of the data that isn't syncing that you are expecting to sync
  2. What field or fields are involved and is it not syncing in one direction or in both? 
  3. If you have an example record where this data is suppose to be showing up but hasn't, provide the ID of this record or in the case of an example contact record, simply include this records email address. 

We appreciate any details you can provide as it will help speed up our teams ability to find a resolution. 

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